Chunky, gooey cookies, freshly baked since 1983.
From our UK ovens to your doorstep.
Terms & Policies
Terms of Use
This page sets out the terms and conditions for using the Bens Cookies website and purchasing products through it.
- Scope — what the Terms cover
- Eligibility — who can use the Services
- Ordering & Payment — how purchases are processed
- Privacy & Cookies — how we handle data
1. Scope:
Welcome to the website of Bens Cookies, www.benscookies.in (hereinafter referred as “Website”), a platform owned, maintained and managed by DS Retail India Limited, acting as the authorized franchisee to sell cookies under the brand, “Bens Cookies” in the Republic of India.
This document governs your use of this Website and the purchase of Products through it. For the purposes of these Terms of Use, “Products” shall refer to cookies or other products offered for sale by the Company through the Website.
For the purposes of these Terms of Use, the terms “Company”, “our”, “we”, “us” and “ourselves” shall refer to DS Retail India Limited, while “you”, “your” and “yourself” shall mean any natural or legal person accessing the Website, exploring its content, or using the services made available. “Services” shall include all features, functionalities, and offerings accessible through the Website, including browsing product information, placing orders for cookies or other products, making online payments, receiving order-related communications, and using any additional tools or resources the Company may introduce from time to time.
Please read these Terms of Use carefully, along with our Privacy Policy and Cookies Policy , before using this Website. By accessing or ordering through this Website, you agree to be bound by these Terms of Use. If you do not agree, we request you to refrain from using the Website.
These Terms of Use set forth the legally binding conditions governing access to and use of the Website, and, unless otherwise specified, any other interactive content linked to the Website by Users located within India at the time of access or use. Users accessing the Website from outside India do so at their own initiative and are responsible for compliance with local laws, if and to the extent applicable. Notwithstanding the User’s location, these Terms of Use shall be governed by and construed in accordance with the laws of India.
Please note that the Website may contain links to third-party websites, applications, domains, widgets, or other online platforms (“Other Sites”) over which we exercise no control. These Other Sites may have their own terms of use governing access and use. In case of any conflict between these Terms of Use and the terms governing Other Sites, the terms of the respective Other Sites shall prevail.
Access to and use of the Website is subject to these Terms of Use and all applicable Indian laws and regulations.
These Terms of Use may be updated from time to time. It is your responsibility to review the Terms prior to submitting any order, and the Terms in effect at the time your order is placed shall govern.
For any queries regarding these Terms of Use, you may reach us at 0120-4032223 or hello@benscookies.com.
2. Disclaimer
The User acknowledges and agrees that access to and use of the Website is undertaken at their sole risk.
The content and services available on the Website are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by applicable law.
Accessing the Website from jurisdictions where the content is deemed unlawful is strictly prohibited. If the User chooses to access the Website from any country other than India, such access is at their own initiative and risk, and the User is solely responsible for compliance with applicable local laws. We disclaim all liability for any loss, damage, or harm, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages, arising from:- The User’s reliance on the content displayed or made available on the Website;
- Technical errors, delays, or disruptions in access or service;
- Malware, viruses, or other harmful components encountered during access;
- Inaccuracies, typographical errors, or changes in product descriptions or availability;
- Any breach or misuse of personal data submitted through third-party websites, platforms, or mobile applications that falsely claim association with us;
- Any content provided by distributors, dealers, or other third parties, including representations made independently by them, for which we bear no responsibility or association.
Content published on the Website is for general informational purposes only and should not be relied upon for personal, legal, financial, or business decisions. Users are encouraged to seek professional advice tailored to their specific circumstances.
The User assumes full responsibility for the use of any third-party products or services accessed through or linked to the Website, and we shall not be liable for any such third-party interactions.3. Eligibility
You affirm that you are at least 18 years old or the age of majority in your jurisdiction to use our Services legally. By accessing the Services, you represent and warrant that you have the legal capacity to enter into these Terms.4. Use of Services
The User acknowledges that this Website serves solely as online platform for browsing, ordering, and obtaining information about the Company’s Products. The Website and its content may be updated, improved, or corrected periodically to enhance the User experience. The User warrants that they will not introduce any malicious code, use automated scripts or bots, or engage in any activity that may impair, disrupt, or damage the Website or its functionality. The User is responsible for ensuring that their device, browser, and operating system are up to date and free from viruses or other harmful components.
By accessing or using the Services, the User agrees to comply with all applicable laws, regulations, and these Terms. The User shall not:
- Use the Services for any unlawful purpose;
- Infringe upon intellectual property rights or privacy rights of the Company;
- Upload, transmit, or distribute any harmful, fraudulent, or offensive content;
- Engage in any conduct that disrupts or interferes with the Services or other users' experience.
The Company reserves the right to suspend or terminate the User’s access to the Services at any time if the User is found to be in violation of these Terms.
5. User Accounts and Security
By using this Website and placing an order, you agree that you will:
- Use the Website only for genuine enquiries and legally valid orders.
- Not create false accounts or place fraudulent orders. If such activity is reasonably suspected, we may cancel the order and report it to relevant authorities.
- Provide accurate and complete contact information (such as name, email, phone number, and address) so that we may reach you regarding your order.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of any unauthorized use.
6. Formalising the Contract
To place an order, you must complete the online checkout process and select “Authorise Payment”. Once completed, you will receive an Order Confirmation by email. You will later receive a Shipping Confirmation when your order is dispatched, which shall also include an electronic invoice/receipt (“E-ticket”). These Terms of Use, along with our Privacy Policy and referenced documents, together constitute the entire agreement between you and us. 7. Correcting Errors
If you make an error while entering your personal information during registration or checkout, you can update it in My Account or contact our customer support at 0120-4032223 or benscookies@dsgroup.com for corrections. Our checkout process also includes review screens to help you verify your order before payment. If you detect an error after completing payment, please contact us immediately.
8. Product Information
We aim to provide accurate and up-to-date information about our Products, but product descriptions, images, prices, availability, and promotions may change without notice. Variations in packaging, color, or specifications may occur. All product information on the Website is provided on an “as is” and “as available” basis. While we make reasonable efforts to ensure accuracy, we do not guarantee that details are complete, error-free, or reliable. Users should independently verify product information, including pricing and availability, by contacting the relevant store or distributor. The information on this Website is for personal, non-commercial use and does not constitute an offer or contract.
9. Availability of Products
All orders are subject to availability. In case a Product is out of stock, we may suggest substitute products of similar or higher quality and value, which you may choose to accept or decline. If you do not wish to purchase the substitute product, any amount already paid will be refunded in accordance with our refund policy. For Products that are temporarily out of stock, you may have the option to pre-book the item. Pre-booking is subject to final confirmation once the Product becomes available. Upon pre-booking, you will receive an email acknowledging your request. When the Product is back in stock, our team will contact you to confirm delivery. Your confirmation at that stage will constitute acceptance of the order, and the standard order process, including payment and delivery terms, will apply. Such confirmation shall constitute a binding agreement between you and the Company.
10. Return & Exchange Policy
At Ben’s Cookies, customer satisfaction is important to us. Due to the nature of our products, we have outlined our return and exchange policy below.
1. No Returns on Food Products
As our products are perishable food items, we do not accept returns or exchanges once an order has been delivered, except in cases of:
- Incorrect product delivered
- Damaged product at the time of delivery
- Product quality issues
2. Damaged, Defective, or Incorrect Orders
If you receive an order that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with:
- Order ID
- Clear photographs of the product and packaging
Upon verification, we may, at our discretion:
- Replace the product, or
- Provide a refund or store credit
3. No Exchange for Change of Mind
Exchanges or refunds will not be provided for:
- Change of mind
- Incorrect order placed by the customer
- Taste or preference-related dissatisfaction
4. Order Cancellation
Orders cannot be cancelled once confirmed, as products are freshly baked and prepared on order.
5. Refund Process
Approved refunds (if applicable) will be processed using the original mode of payment and may take 7–10 business days, depending on your payment provider.
11. DeliveryOrders will be shipped within the timeframe indicated during checkout or within 4 working days of Order Confirmation, unless delayed due to unforeseen circumstances beyond the Company’s control.
Delivery areas may be restricted. You are encouraged to confirm that your address falls within our delivery coverage before placing an order. 12. Inability to Deliver
If we cannot deliver your order, we will reasonable attempt to contact you or leave a note. If the orders remain unclaimed for 4 days following the attempted delivery, it may be considered abandoned.
13. Transmission of Risk and Ownership
Risk and responsibility for the Product passes to you upon delivery. Ownership of the Product is transferred only after full payment, including applicable delivery charges, has been received by the Company.
14. Price and Payment
Prices listed on the Website are inclusive of applicable taxes but exclude delivery charges, which will be added at checkout. We accept payment via major debit/credit cards, UPI, net banking, (where available). By confirming payment, you represent and warrant that the chosen payment method belongs to you.
15. Invoice
An electronic invoice will be issued with your order confirmation and can also be accessed under “My Account” on the Website.
16. Taxes
All purchases are subject to applicable Indian taxes, including GST.
17. Intellectual Property
This Website is owned and operated by the Company. All content on the Website, including but not limited to images, product and dealer information, audio/video clips, illustrations, text and graphics (“Content”) is protected by copyright, trademark and other intellectual property laws. Content is provided solely for your personal, non-commercial use. You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any Content, in whole or in part directly or indirectly, without the Company’s prior written consent. Any commercial use or redistribution of the Content is strictly prohibited.
All trademarks, service marks, logos and trade names appearing on the Website are property of the Company, its affiliates, distributors, or partners, and shall not be used without written permission from the rightful owner. By accessing the Website, you are granted a limited, non-exclusive, non-transferable license to use the Website in accordance with these Terms. Unauthorized use of the Content or the Website may result in legal action.
18. User Submissions / Obligations
If you choose to provide feedback, reviews, or suggestions to the Company, you grant the Company a worldwide, royalty-free, perpetual, irrevocable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for marketing, promotional, or product improvement purposes, without any obligation to provide compensation.
By submitting content, you represent and warrant that it will not:
- Infringe upon the intellectual property, privacy, or other rights of any third party;
- Violate any applicable laws, regulations, or governmental requirements;
- Be misleading, defamatory, obscene, offensive, or harmful;
- Contain viruses, malware, or any other harmful code; or
- Impersonate any person or entity.
19. Indemnity
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorney fees and costs) arising out of or related to:
- Your access to or use of the Website;
- Any violation of these Terms by you;
- Any infringement or alleged infringement caused by you or any person using your account;
- Acts or omissions of third-party affiliates, manufacturers, vendors, suppliers, or logistics partners in connection with the Services; and
- Any infringement of intellectual property or other rights of any third party.
The Company will promptly notify you of any such claim, loss, or demand. In addition to the above, you agree to provide reasonable assistance, at your own cost, in defending against any such claim, loss, liability, damage, or expense.
20. Limitations of Liability
You acknowledge and agree that your use of the Website is at your own risk. The Company shall not be liable for any representations, warranties, or guarantees relating to the Products or the Website. To the fullest extent permitted by law, the Company disclaims all express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or any dealings with third-party vendors or services accessed through the Website.
21. Disclaimer of Warranties
As set forth above, the Company provides the Website, Services, and Products on an “as is” and “as available” basis, without any warranties, express or implied, except as may be required by law. The Company expressly disclaims all warranties, including but not limited to quality, accuracy, reliability, or fitness for a particular purpose.
22. Third-Party Links and Services
The Website or Services may contain links to third-party websites, applications, or services. The Company does not control, endorse, or assume any responsibility for the content, products, or services of these third parties. Accessing any third-party links is done at your own risk, and you agree that the Company shall not be liable for any damages or losses incurred in connection with such third-party services.
23. Privacy and Data Protection
Our Privacy Policy , explains how we collect, use, and protect your personal information. By using the Services, you consent to the processing of your data as described.
24. Cookies and Tracking Technologies
The User acknowledges and agrees that when accessing the Website, certain non-harmful information may be stored on the User’s computer, mobile device, or other accessible devices in the form of cookies or similar files. These files help the Website personalize the User’s experience based on their preferences or browsing history. Most web browsers provide options to manage such files, including deleting, blocking, or receiving notifications when a cookie is stored. Users are encouraged to consult their browser’s instructions to understand how to control these settings. For more detailed information, please refer to our .
25. Force Majeure
Neither Company nor the User shall be considered in breach of these Terms of Use to the extent that performance of their respective obligations is prevented by Force Majeure Event that arises due to restriction imposed by the government, Act of legislative or other authority, war situation, trade restriction by the government, unprecedented economic situation, civil commotion, explosions, epidemics, quarantine restrictions, strike, lockout or acts of God etc. that affects the ability of the Company or the User to perform its/his/her obligations as envisaged herein.
26. Governing Law and Jurisdiction
Any dispute arising out of or in connection with the use or access to the Website shall be governed by and construed in accordance with the laws of India. Such disputes shall be subject to the exclusive jurisdiction of the competent courts in New Delhi.
27. Termination
We may suspend or terminate your access at any time for violations of these Terms or for any other reason. Upon termination, your rights to use the Services will cease.
28. Waiving Rights
If we choose not to enforce any part of these Terms of Use at a given time, it does not mean we waive the right to enforce them later. Our rights remain intact unless explicitly waived in writing.
29. Changes to Terms
We reserve the right to update these Terms of Use at any time to reflect changes in our practices, legal requirements, or services. When we make significant changes to these Terms, we will notify you by one or more of the following methods:
- Posting a prominent notice on the Website or Services;
- Sending an email notification to the email address associated with your account (if applicable);
- Providing notification through the user account dashboard or other communication channels.
30. Contact Us
For any questions about these Terms or the Services, please contact us at:
Email: hello@benscookies.com
Phone: 8130604015
Bonphul Factory, Dharampal Satyapal Rd, opposite Haldiram Snacks,
Block C, Sector 67, Noida, Uttar Pradesh 201309
Privacy Policy
Introduction
DS RETAIL INDIA LIMITED (together with its subsidiaries, controlled entities, and affiliates, hereinafter referred to as "we," "our," "us," or "the Company") is engaged in the business of selling freshly baked cookies.
In its capacity as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("the Act"), the Company processes personal data in a lawful, fair, and transparent manner. We collect and use personal data of customers, vendors and other stakeholders (hereinafter referred to as "you", "your", "yourself" or "Data Principal") strictly for legitimate purposes such as order fulfilment, customer service, communication, marketing, regulatory compliance and operational improvement.
All personal data is processed in line with the principles of purpose limitation, data minimization, storage limitation, and security safeguards under the Act. Where required, personal data is processed based on the free, informed, specific, and unambiguous consent of the Data Principal, or under other legitimate uses as defined under Section 7 of the Act.
Scope
This Notice applies to all individuals whose personal data is collected via the Website, including but not limited to customers, prospective buyers, service providers, and business partners. It specifically covers users who visit our Website/Platform (defined below).
The purpose of this Notice is to inform you, as a Data Principal, about how we collect, use, store, share, and protect your personal data when you interact with us through our digital interfaces, including but not limited to our website www.benscookies.in (the "Website" or "Platform"). We recognize the importance of maintaining your privacy and appreciate your trust. By visiting and/or using our Website/Platform, and/or by signing up, you agree to the terms of this Privacy Policy and provide consent to collect, store, handle and process such personal information.
Information we collect
As per Section 2(t) of the Act, “Personal Data” means any data about an individual who is identifiable by or in relation to such data. We collect and process personal data only when voluntarily submitted and necessary for the performance of specific, lawful purposes such as placing an order or seeking support.
1. During Account Registration or Order Placement
- Mobile Number — collected at the time of account registration, login or order placement
- Email Address — collected during the time of account registration, login or order placement
- Delivery Address — collected to fulfil product orders
- Payment Information — such as credit/debit card, UPI, or other instrument details (processed securely by payment providers)
Note: All payment-related data is handled via encrypted, SSL-secured channels. We do not store or access sensitive card information directly.
2. Communication Records
When you voluntarily contact us (e.g., through email, customer service, or phone), we may retain the communication and your contact details (email and/or phone) solely for resolving your query or future reference, as permitted under the Act.
3. Information we collect automatically
- Mobile number – captured on registration, login or order placement
- Email – captured while registering, login or placing the order
- Address – captured while placing the order
- Credit/Debit card information – for payment (processed by payment providers)
This information is collected through standard logs and cookies to enable website functionality, ensure security, and improve user experience. We do not use this information to identify individuals unless required under law or for security investigations.
4. Device and log information
When you access our Platform, we collect information that web browsers, mobile devices, and servers typically make available, including browser type, IP address, unique device identifiers, language preference, referring site, date and time of access, operating system, and mobile network information.
Payments related to orders (credit card, debit card, UPI or other payment instrument details) are processed over SSL-secured communication channels to ensure encryption and data security. Additionally, all transactions comply with the directions issued by the Reserve Bank of India.
5. Usage information
We collect information about your usage of our Platform (e.g., page views, interactions) and details about your supported device. We use this information to improve the Platform and better understand user behaviour and retention.
6. Information from cookies
A cookie is a string of information that a website stores on a visitor’s device and the visitor’s browser provides to the website each time the visitor returns. We may collect information about you using cookies to enable functionality and personalise your experience.
How we use your data
- Provide core features and services and contact you for administrative or operational reasons
- Enable you to customise or personalise your experience
- Contact and communicate with you
- Improve products and services
- Manage operations with third-party service providers
- Develop new ways to meet customer needs and grow the business
- Marketing and events communications (where you have consented)
- Detect and prevent fraud, money laundering and criminal activity
- Comply with legal, regulatory and statutory obligations
- Investigate and respond to complaints, feedback, and suggestions
- Process PAN details for regulatory and high-value transaction purposes (handled securely)
- Share data with government authorities, legal successors, vendors, and partners as permitted by law
- Process personal data only for the stated purposes in line with the principle of purpose limitation
Communications from the Website
We may use your email address to send newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the unsubscribe instructions or by contacting us at hello@benscookies.in. We may also send important service-related announcements (maintenance, outages, policy updates) which are necessary for service delivery and cannot be unsubscribed from when essential.
We collect email addresses to communicate order status and delivery information.
Minor / Disabled person’s data
We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or guardian. If you believe we have collected such information, please contact us at hello@benscookies.in and we will promptly delete it. We do not allow users under 18 to use our service without parental or guardian consent.
We similarly do not knowingly collect personal information from disabled persons without appropriate consent. If you believe we have collected such information, please contact us and we will promptly delete it.
Use of cookies
Our website may use cookies to enhance your experience and collect information about activity across our website. Cookies help us serve content based on preferences. You may set your browser to refuse cookies or alert you when cookies are sent, but some parts of the site may not function properly. Please see our Cookies Policy for details.
How long we keep your personal data
We retain Personal Data only as long as necessary to fulfil the purposes described in this Policy. For example, data from queries may be retained while your account remains active.
Certain data may be retained longer for legal, accounting, or security reasons (e.g., compliance, fraud prevention, or financial record-keeping).
Consent and withdrawal
By using our Website and providing information you consent to the collection, handling and processing of your data in accordance with this Policy. Consent is obtained through a clear affirmative action and is limited to the personal data necessary for the stated purpose. You may withdraw consent at any time by contacting us; withdrawal will not affect the lawfulness of prior processing.
Privacy Notice
Additionally, we provide contact details of our Data Protection Officer or authorized representative to address any queries regarding your personal data. You may withdraw your consent at any time by sending a written request to hello@benscookies.in. On receipt of your request, we will promptly cease processing your personal data unless continued processing is required or permitted by law. You may also appoint a Consent Manager to review, manage, or withdraw consent on your behalf.
Data Principal Rights
Data Principals can exercise the following rights as provided under the Digital Personal Data Protection Act (DPDPA) 2023:
- Right to access — obtain confirmation of whether personal data is being processed and gain access to that data.
- Right to correction — request correction or amendment of inaccurate or incomplete personal data (contact hello@benscookies.in).
- Right to erasure — request deletion of personal data in certain circumstances.
- Right to grievance redressal — access grievance resolution mechanisms regarding the Company’s handling of personal data.
- Right to nominate — appoint a person to act on your behalf in case of mortality or incapacity.
Duties of the Data Principal
You, as the Data Principal, must ensure:
- Do not impersonate another person when providing personal data.
- Do not suppress material information when providing documents or proofs of identity/address.
- Do not register false or frivolous grievances with us or the Data Protection Board of India.
- Provide verifiably authentic, correct and up-to-date information when exercising your rights.
- Comply with applicable laws while exercising rights under the DPDPA.
Security of your personal data
We take extensive measures to safeguard the information you provide, including administrative, technical and physical controls aligned to data sensitivity. However, no system is completely secure; transmission of data over the Internet carries inherent risks and we cannot guarantee absolute security. When you follow links to third-party sites you will leave our site and we do not endorse or control their content.
Disclosure of personal data to third parties
We may disclose personal data to:
- Parent, subsidiary or affiliate companies
- Third-party service providers (IT, hosting, analytics, payment operators, debt collectors, etc.)
- Employees and senior management of the Company
- Agents, business partners and contractors who assist in providing products or services
- Regulatory authorities, courts and law enforcement as required by law
- Third parties involved in collection, processing, or in the event of a business transfer
Privacy grievances
If you have questions, wish to exercise your rights, or have privacy-related grievances, contact our Data Protection Officer (DPO):
Mr. Balwant SinghCall: 0120-4043200 (Monday–Friday 10 AM–5 PM)
E-mail: privacy@dsgroup.com
If you are an Indian resident and you have a complaint, you may refer it to the Data Protection Board (DPB) of India under the relevant provisions of the Digital Personal Data Protection Act, 2023. The DPB serves as India’s primary authority in matters relating to personal data protection.
Updates to privacy notice
At our discretion, we may update our privacy notice from time to time to reflect updates in business processes, acceptable practices, or legislative/regulatory changes. All updates will be posted at the same link.
If changes are significant, or if required by law, we will notify you by email, website alerts or your chosen communication preferences.
Last updated on January 2026