Chunky, gooey cookies, freshly baked since 1983.
From our UK ovens to your doorstep.
This page sets out the terms and conditions for using the Bens Cookies website and purchasing products through it.
Welcome to the website of Bens Cookies, www.benscookies.in (hereinafter referred as “Website”), a platform owned, maintained and managed by DS Retail India Limited, acting as the authorized franchisee to sell cookies under the brand, “Bens Cookies” in the Republic of India.
This document governs your use of this Website and the purchase of Products through it. For the purposes of these Terms of Use, “Products” shall refer to cookies or other products offered for sale by the Company through the Website.
For the purposes of these Terms of Use, the terms “Company”, “our”, “we”, “us” and “ourselves” shall refer to DS Retail India Limited, while “you”, “your” and “yourself” shall mean any natural or legal person accessing the Website, exploring its content, or using the services made available. “Services” shall include all features, functionalities, and offerings accessible through the Website, including browsing product information, placing orders for cookies or other products, making online payments, receiving order-related communications, and using any additional tools or resources the Company may introduce from time to time.
Please read these Terms of Use carefully, along with our Privacy Policy and Cookies Policy , before using this Website. By accessing or ordering through this Website, you agree to be bound by these Terms of Use. If you do not agree, we request you to refrain from using the Website.
These Terms of Use set forth the legally binding conditions governing access to and use of the Website, and, unless otherwise specified, any other interactive content linked to the Website by Users located within India at the time of access or use. Users accessing the Website from outside India do so at their own initiative and are responsible for compliance with local laws, if and to the extent applicable. Notwithstanding the User’s location, these Terms of Use shall be governed by and construed in accordance with the laws of India.
Please note that the Website may contain links to third-party websites, applications, domains, widgets, or other online platforms (“Other Sites”) over which we exercise no control. These Other Sites may have their own terms of use governing access and use. In case of any conflict between these Terms of Use and the terms governing Other Sites, the terms of the respective Other Sites shall prevail.
Access to and use of the Website is subject to these Terms of Use and all applicable Indian laws and regulations.
These Terms of Use may be updated from time to time. It is your responsibility to review the Terms prior to submitting any order, and the Terms in effect at the time your order is placed shall govern.
For any queries regarding these Terms of Use, you may reach us at 0120-4032223 or hello@benscookies.com.
The User acknowledges and agrees that access to and use of the Website is undertaken at their sole risk.
The content and services available on the Website are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by applicable law.
Accessing the Website from jurisdictions where the content is deemed unlawful is strictly prohibited. If the User chooses to access the Website from any country other than India, such access is at their own initiative and risk, and the User is solely responsible for compliance with applicable local laws. We disclaim all liability for any loss, damage, or harm, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages, arising from:Content published on the Website is for general informational purposes only and should not be relied upon for personal, legal, financial, or business decisions. Users are encouraged to seek professional advice tailored to their specific circumstances.
The User assumes full responsibility for the use of any third-party products or services accessed through or linked to the Website, and we shall not be liable for any such third-party interactions.The Company reserves the right to suspend or terminate the User’s access to the Services at any time if the User is found to be in violation of these Terms.
By using this Website and placing an order, you agree that you will:
At Ben’s Cookies, customer satisfaction is important to us. Due to the nature of our products, we have outlined our return and exchange policy below.
As our products are perishable food items, we do not accept returns or exchanges once an order has been delivered, except in cases of:
If you receive an order that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with:
Upon verification, we may, at our discretion:
Exchanges or refunds will not be provided for:
Orders cannot be cancelled once confirmed, as products are freshly baked and prepared on order.
Approved refunds (if applicable) will be processed using the original mode of payment and may take 7–10 business days, depending on your payment provider.
11. DeliveryIf you choose to provide feedback, reviews, or suggestions to the Company, you grant the Company a worldwide, royalty-free, perpetual, irrevocable and transferable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content for marketing, promotional, or product improvement purposes, without any obligation to provide compensation.
By submitting content, you represent and warrant that it will not:
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorney fees and costs) arising out of or related to:
For any questions about these Terms or the Services, please contact us at:
Email: hello@benscookies.com
Phone: 8130604015
DS RETAIL INDIA LIMITED (together with its subsidiaries, controlled entities, and affiliates, hereinafter referred to as "we," "our," "us," or "the Company") is engaged in the business of selling freshly baked cookies.
In its capacity as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 ("the Act"), the Company processes personal data in a lawful, fair, and transparent manner. We collect and use personal data of customers, vendors and other stakeholders (hereinafter referred to as "you", "your", "yourself" or "Data Principal") strictly for legitimate purposes such as order fulfilment, customer service, communication, marketing, regulatory compliance and operational improvement.
All personal data is processed in line with the principles of purpose limitation, data minimization, storage limitation, and security safeguards under the Act. Where required, personal data is processed based on the free, informed, specific, and unambiguous consent of the Data Principal, or under other legitimate uses as defined under Section 7 of the Act.
This Notice applies to all individuals whose personal data is collected via the Website, including but not limited to customers, prospective buyers, service providers, and business partners. It specifically covers users who visit our Website/Platform (defined below).
The purpose of this Notice is to inform you, as a Data Principal, about how we collect, use, store, share, and protect your personal data when you interact with us through our digital interfaces, including but not limited to our website www.benscookies.in (the "Website" or "Platform"). We recognize the importance of maintaining your privacy and appreciate your trust. By visiting and/or using our Website/Platform, and/or by signing up, you agree to the terms of this Privacy Policy and provide consent to collect, store, handle and process such personal information.
As per Section 2(t) of the Act, “Personal Data” means any data about an individual who is identifiable by or in relation to such data. We collect and process personal data only when voluntarily submitted and necessary for the performance of specific, lawful purposes such as placing an order or seeking support.
Note: All payment-related data is handled via encrypted, SSL-secured channels. We do not store or access sensitive card information directly.
When you voluntarily contact us (e.g., through email, customer service, or phone), we may retain the communication and your contact details (email and/or phone) solely for resolving your query or future reference, as permitted under the Act.
This information is collected through standard logs and cookies to enable website functionality, ensure security, and improve user experience. We do not use this information to identify individuals unless required under law or for security investigations.
When you access our Platform, we collect information that web browsers, mobile devices, and servers typically make available, including browser type, IP address, unique device identifiers, language preference, referring site, date and time of access, operating system, and mobile network information.
Payments related to orders (credit card, debit card, UPI or other payment instrument details) are processed over SSL-secured communication channels to ensure encryption and data security. Additionally, all transactions comply with the directions issued by the Reserve Bank of India.
We collect information about your usage of our Platform (e.g., page views, interactions) and details about your supported device. We use this information to improve the Platform and better understand user behaviour and retention.
A cookie is a string of information that a website stores on a visitor’s device and the visitor’s browser provides to the website each time the visitor returns. We may collect information about you using cookies to enable functionality and personalise your experience.
We may use your email address to send newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the unsubscribe instructions or by contacting us at hello@benscookies.in. We may also send important service-related announcements (maintenance, outages, policy updates) which are necessary for service delivery and cannot be unsubscribed from when essential.
We collect email addresses to communicate order status and delivery information.
We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or guardian. If you believe we have collected such information, please contact us at hello@benscookies.in and we will promptly delete it. We do not allow users under 18 to use our service without parental or guardian consent.
We similarly do not knowingly collect personal information from disabled persons without appropriate consent. If you believe we have collected such information, please contact us and we will promptly delete it.
Our website may use cookies to enhance your experience and collect information about activity across our website. Cookies help us serve content based on preferences. You may set your browser to refuse cookies or alert you when cookies are sent, but some parts of the site may not function properly. Please see our Cookies Policy for details.
We retain Personal Data only as long as necessary to fulfil the purposes described in this Policy. For example, data from queries may be retained while your account remains active.
Certain data may be retained longer for legal, accounting, or security reasons (e.g., compliance, fraud prevention, or financial record-keeping).
By using our Website and providing information you consent to the collection, handling and processing of your data in accordance with this Policy. Consent is obtained through a clear affirmative action and is limited to the personal data necessary for the stated purpose. You may withdraw consent at any time by contacting us; withdrawal will not affect the lawfulness of prior processing.
Additionally, we provide contact details of our Data Protection Officer or authorized representative to address any queries regarding your personal data. You may withdraw your consent at any time by sending a written request to hello@benscookies.in. On receipt of your request, we will promptly cease processing your personal data unless continued processing is required or permitted by law. You may also appoint a Consent Manager to review, manage, or withdraw consent on your behalf.
Data Principals can exercise the following rights as provided under the Digital Personal Data Protection Act (DPDPA) 2023:
You, as the Data Principal, must ensure:
We take extensive measures to safeguard the information you provide, including administrative, technical and physical controls aligned to data sensitivity. However, no system is completely secure; transmission of data over the Internet carries inherent risks and we cannot guarantee absolute security. When you follow links to third-party sites you will leave our site and we do not endorse or control their content.
We may disclose personal data to:
If you have questions, wish to exercise your rights, or have privacy-related grievances, contact our Data Protection Officer (DPO):
Mr. Balwant SinghIf you are an Indian resident and you have a complaint, you may refer it to the Data Protection Board (DPB) of India under the relevant provisions of the Digital Personal Data Protection Act, 2023. The DPB serves as India’s primary authority in matters relating to personal data protection.
At our discretion, we may update our privacy notice from time to time to reflect updates in business processes, acceptable practices, or legislative/regulatory changes. All updates will be posted at the same link.
If changes are significant, or if required by law, we will notify you by email, website alerts or your chosen communication preferences.
Last updated on January 2026